AGM starts at 1 p.m. followed by sessions for ideas on how to improve your business.
“Working with your clients through co-produced service”; Dr. Alison Pyatt
Alison is a Principal Lecturer in Veterinary Services Strategy at Hartpury University and is a visiting academic at Harper Adams University, UK. Her research interests are founded in customer-centric service quality provision and co-production of services in the animal health and veterinary sector in the UK and internationally. Alison is the current Vice Chair of the Veterinary Pharmacy Association, and is a national and international veterinary pharmacy consultant.
“The customer journey really matters – make your business stand out from the crowd”; Alison Lambert – Onswitch Founder
A Yorkshire farmer’s daughter, Alison qualified as a vet from Liverpool University in 1989. She worked in practice for several years before pursuing a career with Hills Pet Nutrition and MARS, discovering the customer experience passion that led her to establish Onswitch in 2001. Alison is Honorary Associate Professor at Nottingham University’s School of Veterinary Medicine and Science. She is published widely, regularly speaks at key international veterinary congresses and events, and was given the AVA’s Veterinary Business Thought Leader award in 2019.
5.30 Meeting closes
The meeting is open to AHPR Registrants only. To register for attendance please email email@example.com the meeting is restricted to 100 attendants on a first come first served basis.